Shipping policy

Shipping Policy

Effective Date: August 1, 2026

Welcome to NIGHT TOY. We are committed to delivering your order safely, securely, and as quickly as possible. Please read our shipping policy before placing an order.

Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, processing may take slightly longer.

Shipping Time

Estimated delivery times:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are calculated and displayed during checkout.
Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available). You can use this tracking number to monitor your shipment.

Discreet Packaging

Your privacy is our priority.
All orders from NIGHT TOY are shipped in plain, unbranded, and discreet packaging. The package will not display any product details or sensitive information.

Delivery Attempts

Courier partners usually make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, unavailable recipient, or other customer-related reasons, the shipment may be returned to us.

Incorrect Address

Please ensure your shipping address and contact details are accurate before placing your order. NIGHT TOY is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of delivery. Include your order number and clear photos of the package and products for faster assistance.

Delivery Delays

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including courier issues, natural disasters, strikes, or government restrictions.